Frequently Asked Questions
Ordering & Pricing
Do you sell to individuals, or only to businesses?
We primarily work with dealers, distributors, private-label brands, and fleet operators. If you're an individual buyer, let us know — we may be able to refer you to one of our dealer partners.
Can I order just one sample unit?
Yes. See How to Order for details on sample orders and MOQ.
Do you offer wholesale pricing?
Yes — request wholesale pricing here with your target quantity and market.
Customization & OEM
Can I put my own brand on the vehicle?
Yes. Custom LOGO, paint color, instrument start-up animation, and branded accessories (steering wheel, key, wheel caps) are standard options, not special requests. See Custom Golf Carts.
Is there a minimum order for OEM/private-label branding?
MOQs vary by the scope of customization — contact us with your requirements and we'll confirm what applies.
Can you match my existing brand colors exactly?
In most cases, yes — share your brand color codes (Pantone or RAL) when requesting a quote.
Product & Specifications
What's the difference between your standard and lifted golf carts?
Lifted models have raised ground clearance and all-terrain tires for rougher terrain; standard models use road tires and a lower chassis for paved or flat surfaces. See individual product pages for specifications.
Do your golf carts use lithium or lead-acid batteries?
Lithium (LiFePO4) is standard across our product line — not an optional upgrade from a lead-acid base model.
Are your vehicles street-legal / LSV certified?
Certification requirements vary by U.S. state and by destination country. Let us know your target market when requesting a quote, and we'll confirm what applies.
Shipping & Delivery
Do you ship fully assembled, or do I need to assemble the vehicle myself?
Vehicles ship factory-direct as SKD (semi-knocked-down form) for container-optimized freight cost — light final assembly on arrival. See How to Order for details.
How long does shipping take?
This depends on your delivery method, destination, and order size — we'll provide an estimated timeline with your quote.
Do you handle customs and import documentation?
It depends on your delivery terms. Import, duties and customs handling are confirmed per order when we quote — we'll tell you clearly what we handle and what stays on your side.
How do U.S. import duties affect my price?
Any applicable duties are quoted up front, not added later. You get a clear FOB price and the landed-cost basis before you order — so you can work your margin on real numbers.
Trust & First Orders
This is my first time ordering from an overseas manufacturer — how do I know I can trust you?
Fair question. You can review our company background, talk to us directly via WhatsApp or email before committing to anything, or process your first order through our verified Alibaba.com storefront with Trade Assurance escrow protection.
Are you a factory, or a trading company?
We're a factory-direct manufacturer and trading company — engineering and production happen at our own manufacturing base in China, with U.S.-based parts and service support for North American dealers. See About.
After-Sales
Do you provide spare parts after the sale?
Yes, ongoing spare parts and technical support are available for all product lines, including private-label configurations.
What's your warranty policy?
Warranty runs from the factory ship date: 15 months on the full vehicle, 3 years on the lithium (LiFePO4) battery, and 15 months on lead-acid batteries. Exact terms per model and market are confirmed in your written quote. Spare parts and technical support are available on an ongoing basis for all product lines.